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Customer complaints are inevitable for any business, and how an organisation handles these complaints is crucial in order to maintain a good reputation and to keep client business. In this article we will provide a brief overview for complaints handling, outline the four steps to handling complaints correctly, as well as where to find the best complaints handling courses.

Business consultancy is a diverse and evolutionary field consisting of a variety of unique problems and situations. Many consultancy professionals are required to engage with CPD and it is essential to offering a valuable service and maintaining a productive consultancy practice. In this article, we will cover what business consultants do and the relevant professional bodies in the UK. t will also highlight valuable skills for consultants and the importance of further learning through participation in Continuing Professional Development (CPD).

This informal CPD article, ‘Streamlining Service Delivery with the Right Systems: Lessons from the OBM Industry’, was provided by OBM School, an online training academy that teaches you how to start & scale a thriving business as an Online Business Manager.

This informal CPD article, ‘Sustainability as Strategy: The New Business Imperative’ was provided by IFRS Lab, a leading ESG advisory and training institution committed to advancing sustainability.

This informal CPD article, ‘What is Martyn’s Law, and why is it crucial for the glazing industry?, was provided by Glass Aftercare, one of the leading commercial glazing specialists in the UK, with 150 years’ combined glass and glazing industry experience covering everything from maintenance to consultancy. 

This informal CPD article, ‘How Artificial Intelligence Drives Innovation in Public Release Writing and Media Relations’, was provided by the London School of Public Relations (LSPR), a training and business development organisation that offers support to numerous multinationals, SMEs and NGOs in the UK and globally.

This informal CPD article ‘Empowering Women in the Boardroom: A Proactive Guide for Corporate Leadership’ was provided by Women’s Business Club, who are dedicated to supporting women in leadership positions, founders, and mid to senior level managers by providing a range of customized events, products, and services.

Today's businesses face a lot more competition than they used to. Therefore, if they want to succeed, they need to find ways to help them outshine their competitors. One way to do this is to take advantage of CPD accreditation. Continuing Professional Development

This informal CPD article, ‘Nature-Positive Business: Why Biodiversity Credits Matter?’ was provided by IFRS Lab, a leading ESG advisory and training institution committed to advancing sustainability.

This informal CPD article ‘Transforming Customer Experience through Digital Marketing Automation’ was provided by Ed Watch, who support companies in digital transformation by providing solutions to their critical skills development needs.

Social media has become a central aspect of everyday life and has completely revolutionised the way people learn, find new career opportunities, and grow their companies. In this article, we will provide a brief overview to social media marketing courses, including the potential career paths, and where to find courses for CPD.

This informal CPD article, 'ESG: Fad or Solid Business Sense?' was provided by FBRH Consultants, who aim to help businesses gain value by operating in much cleverer, sustainable ways.

This informal CPD article, ‘Scope for Digital Marketing in 2023’, was provided by Academy of International Business. The company has ventured in a variety of areas, including training, hiring, and digital development and growth, which have been funnelled by enabling business success.

This article provides a simple introduction to CPD accreditation for webinars. With a growing demand for professional online learning and the ongoing improvements of eLearning software and available resources, webinars are becoming an increasingly popular way to deliver valuable learning to a target audience across different locations.

This informal CPD article, ‘Unlocking Your Ideal OBM Client: Traits, Red Flags, and the Power of Alignment’, was provided by OBM School, an online training academy that teaches you how to start & scale a thriving business as an Online Business Manager.